TERMS AND CONDITIONS

 

Please read our terms and conditions and if there is anything you would like to clarify please contact us on 01793 278069.

 

All prices shown include VAT and are correct at time of publishing and are subject to change without prior notice, these prices do not include shipping or installation fees.

VAT is charged at the current rate of 20% to customers within the European Community.

We accept Visa & MasterCard credit cards as well as VISA Debit, MasterCard Debit and Switch debit cards.
We accept bank transfers and details are provided on request. We do not accept cheques.

If for reasons beyond our control we are unable to supply goods to you, we may cancel the agreement at any time before the goods are delivered by giving notice to you. In the eventuality of this, we shall refund to you any sums paid by you or on your behalf under or in relation to the agreement. We shall not be liable for any other loss or damage arising from such cancellation.

We are able to export most of our product range and if you are situated outside the European Community (Far East, Africa, Asia, North/South America & Oceania), UK VAT is not payable. Customers within the EC are charged VAT unless you have a VAT registered business and are able to provide us with a valid VAT number and proof of your business address such as a letterhead or company website.

Returns Procedure

REP must be informed by e-mail or telephone of any items that you wish to return for credit or exchange within 7 working days commencing the day of delivery. REP will provide you with a Returns Notice Number.
You must include a copy of your invoice when shipping any items back to us as well as your Returns Notice Number. If an item is sent back to us without a Returns Notice Number; a refund will not be given.

Further Terms and Conditions

We reserve the right to road test any vehicle both before and after any work is carried out to verify driving behaviour and ensure vehicle integrity throughout the repair procedure.

No guarantee/warranty is offered on any vehicles not meeting minimum legal road worthiness standards that cannot be tested after work has been carried out. No guarentee/warranty is offered on any race engine.

Parts specially ordered to customer’s requirements cannot be returned unless the goods are not of satisfactory quality, not fit for purpose or not as originally described. All orders returned with 7 working days (commencing the day after receipt of the goods, see returns procedure) will be credited in full. Orders that have been correctly supplied and are cancelled after this period will be subject to a 25% minimum handling charge. Any shortfall or damages to goods must be notified as soon as is reasonably possible following receipt of the goods. All parts being returned must be in resalable condition including all the original packaging. Items will not be accepted if they appear to have been fitted, had sealant/grease/paint applied or the packaging damaged. Any items which have been amended or modified from their original specification will not be credited under any circumstance. Any amendments or modifications carried out in an effort to install items are done so purely at the end user’s risk. All products intended to be painted must be trial fitted to vehicle prior to painting. If a vehicle has been into our workshop and had the wheels removed, The wheel nuts/bolts/studs will need to be checked after 25 miles of normal road use. This is the owner/driver of the vehicle’s responsibility. Advisories Given on workshop invoices are recommendations based on our findings are sometimes legal requirements. Please ensure you check with a member of staff if you have queries regarding any advisory recommendations. We reserve the right to refuse exchange units, which are considered to be in an unserviceable condition. All goods remain the property of REP until paid for and payment received in full. We accept no claim for labour under any circumstances. Returns will not be accepted under any circumstance 28 days after delivery.